Proof, not pilots

A national life and annuity distributor replaced manual intake, triage, and resolution with agentic orchestration across the full IT servicing lifecycle. Omnichannel intake, automated triage, and context assembly now close a large share of tickets without a person ever getting involved.

A global insurance brokerage decommissioned legacy applications on a governed CMDB and service model, rebuilt catalogs across IT, HR, treasury, and accounting, and consolidated access into a rationalized employee portal.

Global hardware asset management from procurement through retirement, with third-party providers integrated for inventory, ordering, and status, and a phased rollout by hardware class that cut lost hardware and sped fulfillment.

A rationalized software catalog integrated with endpoint management and major SaaS providers, with automated subscription usage collection and reclamation of underutilized licenses, replacing a process with no enterprise view of owned versus installed.

A retirement and benefits provider consolidated servicing spread across disconnected legacy workflow systems onto one unified data model, pairing deep discovery with rapid co-build of priority workflows and a governance model designed to scale.

A retail P&C brokerage unified claims handling that had been fragmented across disparate systems and tools into a single claims application, with document intelligence speeding extraction and intelligent routing cutting manual assignment.